Terms & Conditions

Personal Information

SNAPGREEN INDIA. Pvt. Ltd. is the licensed owner of the brand and the website(https://www.snapgreen.in). SNAPGREEN respects your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by SNAPGREEN on the Site. As a visitor to the Site/ Customer, you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by SNAPGREEN in the manner provided in this Privacy Policy.

Services overview

As part of the registration process on the Site, SNAPGREEN may collect the following personally identifiable information about you: Name including first and last name, an email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender ) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Service provided/User Eligibility

Services of the Site would be available to only selected geographies in India. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including un-discharged insolvents etc. are not eligible to use the Site. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited

License & Site access

SNAPGREEN grants you a limited sub-license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express wrote consent of SNAPGREEN. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express wrote consent of SNAPGREEN. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of SNAPGREEN and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Site’s or SNAPGREEN’s name or trademarks without the express written consent of SNAPGREEN. Any unauthorized use terminates the permission or license granted by SNAPGREEN.

Account & Registration Obligations

All shoppers have to register and login for placing orders on the Site. You have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt-out either by unsubscribing in "My Account" or by contacting the customer service.

Pricing

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis. but some of the commodities and fresh food prices do change on a daily basis. In case the prices are higher or lower on the date of delivery, no additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

Cancellation by Site / Customer

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.

Coupon Usage - Terms & Conditions

Green Cash can be earned after ordering items from snapgreen.in website/app. The green cash can be used to get 10% off on every order. Bank offer and promo code cannot be used with this green cash.

100% Green Cash of your order amount can be earned on your first order using promotion code SNAP100 starting 25 July 2020 and will have validity period 12 months from the date of credit. This green cash can be used to get 10% off on every next order, Bank offer or promo code cannot be issued with this pool of Green cash.

No Minimum order value is required to use the Green cash.

You can now use your Green Cash on Ready Masalas, Nuts & Seeds, Namkeen & Snacks, Chips & Crisps, Aerated Soft Drinks, Baking items, Jams & Pickles, Pasta, Furnishing & Home Needs, Home & Kitchen, Pooja Needs and over 250+ non-essential grocery products. You'll be able to see the Green Cash prices right next to the products on which it is applicable.

Green Cash

  • Green Cash will be credited within 72 hours after the order is delivered.
  • This Green Cash can be used to get 10% off on every order.
  • Green Cash is valid for 12 months.
  • No minimum order value is required to use the Green Cash.
  • Green Cash will not be applicable on promotional cashback in your wallet.
  • Bank/wallet offers can be used with this Green

SnapGreen Cashback

These terms and conditions relating to eligibility for Cashback shall be in addition to and not in substitution of or derogation to the terms and conditions governing the use/access of Marketplace.

  1. A user shall be entitled to cashback on a specific purchase/order as indicated at the time of checkout of the final order on the Marketplace.
  2. No Cashback shall be available for orders which are canceled. Any Cashback offered may be recovered by the Company, without notice to the user, in such cases. Any Cashback offered for orders for which a refund claim is made, whether in part or in full, shall be adjusted to remove Cashback attributable to the extent of the order refunded. This condition shall apply strictly and notwithstanding the display of cashback on any specific item(s) listed on the Application as an item specific cashback.
  3. Cashback shall mean the grant of credit for the amount of eligible cashback, shall be added to the users ‘Promotional/Cashback’ section of his/her ‘SnapGreen Wallet’ account, and shall in no event imply that the cashback shall be credited to a user’s bank account or card account or refunded in cash at any time.
  4. Cashback offers cannot be clubbed with any other offers and cannot be assigned/ transferred to any other person.
  5. The Company reserves the right to, without liability or prejudice to any of its other rights, at any time, without previous notice and from time to time, withdraw/suspend/amend/cancel the Cashback offers, and the terms applicable thereto.
  6. Cashback will reflect in a user’s SnapGreen Wallet within 6-12 hours; however, for some coupons, it can take 7 working days from the delivery of the order for the cashback to reflect. Cashback credit available is usable only on the Application/ website. Promotional cashback credited can be subjected to expire at the discretion of SnapGreen.
    Cashback will expire after a minimum duration of 60 days from the last order unless specified or added through a separate campaign, which can be subject to the shorter expiry time.

You Agree and Confirm

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) any extra cost incurred by SNAPGREEN for redelivery shall be claimed from you.

That you will use the services provided by the SNAPGREEN, Website / Mobile APP, is for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.

You will provide authentic and true information in all instances where such information is requested of you. SNAPGREEN reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated Website / Mobile APPs without prior intimation whatsoever.

That you are accessing the services available on this Website / Mobile app and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

You may not use the Website / Mobile APP for any of the following purposes:

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

Transmitting material that encourages conduct that constitutes a criminal offense or results in civil liability or otherwise breaches any relevant laws, regulations, or code of practice.

Gaining unauthorized access to other computer systems.

Interfering with any other person's use or enjoyment of the Website / Mobile APP/.

Breaching any applicable laws;

Interfering or disrupting networks or web Website / Mobile APP/ connected to the Website / Mobile APP Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Products

We have made every effort to display the products that appear on the Website / Mobile APP/ as accurately as possible. However, as the actual image you see will depend on your monitor/gadget screen, we cannot guarantee that your gadget’s display of any color will be accurate.

Modification of Terms & Conditions of Service

SNAPGREEN may at any time modify the Terms & Conditions of Use of the Website / Mobile APP without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Website / Mobile APP/.

Governing Law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The high courts at Patna shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by SNAPGREEN and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Patna. The High Court of judicature at Patna alone shall have the jurisdiction and the Laws of India shall apply.

Reviews, Feedback, Submissions

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to the Site on or by this Website / Mobile APP or otherwise disclosed, submitted or offered in connection with your use of this Site (collectively, the "Comments") shall be and remain the property of SNAPGREEN.

Such disclosure, submission or offer of any Comments shall constitute an assignment to SNAPGREEN of all worldwide rights, titles, and interests in all copyrights and other intellectual properties in the Comments. Thus, SNAPGREEN owns exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments.

SNAPGREEN will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. SNAPGREEN is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website / Mobile APP will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary rights (s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website / Mobile APP will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of "spam".

SNAPGREEN does not regularly review posted Comments but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website / Mobile APP. You grant SNAPGREEN the right to use the name that you submit in connection with any Comments.

You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify SNAPGREEN and its affiliates for all claims resulting from any Comments you submit. SNAPGREEN and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Copyright & Trademark

SNAPGREEN, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website / Mobile APP Access to this Website / Mobile APP does not confer and shall not be considered as conferring upon anyone any license under any of SNAPGREEN or any third party's intellectual property rights.

All rights, including copyright, in this Website / Mobile APP, are owned by or licensed to SNAPGREEN. Any use of this Website / Mobile APP or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of SNAPGREEN.

You may not modify, distribute or re-post anything on this Website / Mobile APP for any purpose. The names and logos and all related product and service names, design marks, and slogans are the trademarks or service marks of SNAPGREEN, its affiliates, its partners, or its suppliers.

All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Website / Mobile APP. Access to this Website / Mobile APP does not authorize anyone to use any name, logo or mark in any manner. References on this Website / Mobile APP to any names, marks, products or services of third parties or hypertext links to third party Website / Mobile APP or information are provided solely as a convenience to you and do not in any way constitute or imply SNAPGREEN endorsement, sponsorship or recommendation of the third party, information, product or service. SNAPGREEN is not responsible for the content of any third-party Website / Mobile APP and does not make any representations regarding the content or accuracy of material on such Website / Mobile APP.

If you decide to link to any such third party Website / Mobile APP, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website / Mobile APP (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website / Mobile APP for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website / Mobile APP or any related software.

All software used on this Website / Mobile APP is the property of SNAPGREEN or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website / Mobile APP/ may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website / Mobile APP/ is strictly prohibited.

Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by SNAPGREEN, one of its affiliates or by third parties who have licensed their materials to SNAPGREEN and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website / Mobile APP is the exclusive property of SNAPGREEN and is also protected by Indian and international copyright laws.

Objectionable Material

You understand that by using this Website / Mobile APP/ or any services provided on the Website / Mobile APP/, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Website / Mobile APP/ and any service at your sole risk and that to the fullest extent permitted under applicable law, SNAPGREEN and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.

Warranties and Liabilities

SNAPGREEN shall make no representation with regard to quality, color, specifications, image, performance, material, ingredients, etc. SNAPGREEN’s endeavors to make available the products ‘as is’ where basis.

Indemnity

You agree to defend, indemnify and hold harmless SNAPGREEN, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to SNAPGREEN or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.

Termination

This User Agreement is effective unless and until terminated by either you or SNAPGREEN. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Website / Mobile APP/. SNAPGREEN may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Website / Mobile APP/, Such termination will be without any liability to SNAPGREEN. Upon any termination of the User Agreement by either you or SNAPGREEN, you must promptly destroy all materials downloaded or otherwise obtained from this Web site / Mobile APP, as well as all copies of such materials, whether made under the User Agreement or otherwise. SNAPGREEN's right to any Comments shall survive any termination of this User Agreement. Any such termination of the User Agreement shall not cancel your obligation to pay for the product already ordered from the Website / Mobile APP or affect any liability that may have arisen under the User Agreement.

For any information and complain write to us at [email protected]